Get unstuck, fast

Getting started

How do I connect Contexara to Claude Code, Codex, or Cursor?

Generate an API key from your Keys page, then run the init command for your tool from a terminal:

npx contexara init --platform claude-code --api-key ctx_live_...
npx contexara init --platform codex --api-key ctx_live_...
npx contexara init --platform cursor --api-key ctx_live_...

The installer writes the selected tool configuration. Confirm its result and follow the full quickstart guide for the browser-only Claude.ai path, which needs no terminal at all.

How do I know setup actually worked?

Your dashboard shows a setup card with a live status check until your first real message is captured and confirmed, no guesswork needed. If you want to check from the terminal directly:

npx contexara status

This reports the local installer and queue state. It is useful diagnostic evidence, but it does not by itself prove that a memory has processed or that recall works in another tool.

Does this work with ChatGPT, Gemini, or other AI tools?

MCP-capable tools (Claude Code, Claude Desktop, Cursor, Codex, and any MCP host) connect directly. See MCP setup for the connector URL and header format.

Capture troubleshooting

My conversations aren't being captured

Run this first, it tells you exactly what's wrong:

npx contexara status

Three real causes this usually points to:

• Your API key was rejected. Status will say so directly. Generate a new key from your Keys page and run contexara init again with it.
• Nothing is queued at all. Check that the configured tool and profile match the one you are using, then rerun contexara init --platform <your tool> only after reviewing the proposed configuration.
• You're over your monthly token limit. Check your dashboard for your current usage. Capture resumes automatically next billing period, or immediately after an upgrade.

I revoked my key and now nothing works

That's expected, a revoked key stops all future capture immediately. Your existing memory is completely safe and unaffected. Generate a new key and reconnect to pick up right where you left off, nothing is lost.

Recall is returning nothing, or seems wrong

Recall can only surface content that has been captured and processed in the same account and permitted scope. A fresh setup may have little to return. If it still seems wrong, contact support with the prompt, approximate time, tool, and whether the expected source appears in Memory; do not paste confidential source material.

Still stuck? Contact us and we'll help directly.

Account & billing

How do I upgrade, downgrade, or cancel my plan?

Manage your plan from Pricing or your Billing page. Check the current plan terms before making a payment or requesting a change; support can review a payment reference when the account state is unclear.

What happens if I hit my monthly token limit?

The account should show the applicable limit and usage state. If the displayed state is unclear or appears incorrect, do not repeatedly retry a paid action; contact support with the account email and safe reference. See the Pricing FAQ for current plan information.

How do I permanently delete my account?

From your Account page, use Delete Account. The request blocks future use and starts removal of the declared account data. If a service reports a partial failure, retry only as instructed or contact support; do not assume a completed-looking screen proves every downstream cleanup has finished.

Can I take my data with me before deleting my account?

You can request an export before deleting from the Account page. Keep the export private: it may contain sensitive material. If export preparation fails, do not delete first if you need a copy; contact support with the safe error or request ID.

I was charged but my plan didn't activate

Do not pay again. Use the payment-status option if shown, then contact us with the payment reference. Support can investigate activation and review any refund request; neither outcome is guaranteed automatically.

Still stuck? Contact us and we'll help directly.