Get unstuck, fast

Getting started

How do I connect Contexara to Claude Code, Codex, or Cursor?

Generate an API key from your Keys page, then run the init command for your tool from a terminal:

npx contexara init --platform claude-code --api-key ctx_live_...
npx contexara init --platform codex --api-key ctx_live_...
npx contexara init --platform cursor --api-key ctx_live_...

This wires up the capture hook for you, there's nothing else to configure. See the full quickstart guide for the browser-only Claude.ai path, which needs no terminal at all.

How do I know setup actually worked?

Your dashboard shows a setup card with a live status check until your first real message is captured and confirmed, no guesswork needed. If you want to check from the terminal directly:

npx contexara status

This reports plain-language status: whether anything's queued waiting to send, whether delivery is currently running, and whether your API key was rejected. It's the fastest way to see what's really happening on your machine.

Does this work with ChatGPT, Gemini, or other AI tools?

MCP-capable tools (Claude Code, Claude Desktop, Cursor, Codex, and any MCP host) connect directly. See MCP setup for the connector URL and header format.

Capture troubleshooting

My conversations aren't being captured

Run this first, it tells you exactly what's wrong:

npx contexara status

Three real causes this usually points to:

• Your API key was rejected. Status will say so directly. Generate a new key from your Keys page and run contexara init again with it.
• Nothing is queued at all. This usually means the hook isn't wired up for the tool you're actually using, run contexara init --platform <your tool> again to confirm.
• You're over your monthly token limit. Check your dashboard for your current usage. Capture resumes automatically next billing period, or immediately after an upgrade.

I revoked my key and now nothing works

That's expected, a revoked key stops all future capture immediately. Your existing memory is completely safe and unaffected. Generate a new key and reconnect to pick up right where you left off, nothing is lost.

Recall is returning nothing, or seems wrong

Recall can only surface what's already been captured, so a fresh setup with little conversation history yet will naturally return little. If you've been using Contexara for a while and recall still seems off, let us know with an example, that's a real signal worth us looking into directly.

Still stuck? Contact us and we'll help directly.

Account & billing

How do I upgrade, downgrade, or cancel my plan?

Manage your plan from Pricing or your Billing page. There's no lock-in, cancelling a paid plan keeps your access until the end of the period you already paid for, then you drop back to Free.

What happens if I hit my monthly token limit?

Capture and Fast Recall pause until your next billing period, or until you upgrade. Nothing already stored is affected or at risk. See the Pricing FAQ for the full detail on how limits work per plan.

How do I permanently delete my account?

From your Account page, use Delete Account. This is genuinely permanent: every memory, every piece of conversation evidence, your vector embeddings, and any uploaded files are removed across every system Contexara runs on. There's no recovery after deletion, so make sure before you confirm it.

Can I take my data with me before deleting my account?

Yes. The delete confirmation screen has an "Export my data first" button that downloads a ZIP with your memories, the conversation evidence they were built from, and your account info, before you confirm anything. It's optional, deletion doesn't require it, but there's no way to get your data back afterward, so it's there for exactly that reason.

I was charged but my plan didn't activate

This is rare, but if it happens, contact us right away with your payment reference. If money was deducted without a working plan on your account, it gets sorted out or refunded, we just need to know it happened.

Still stuck? Contact us and we'll help directly.