Terms of Service

Welcome to Contexara AI.

These Terms of Service ("Terms") govern your access to and use of Contexara AI ("Contexara", "CTX", "we", "us", or "our"), including our website, applications, APIs, SDKs, MCP integrations, and related services (collectively, the "Service").

By creating an account, accessing the Service, connecting an integration, or otherwise using Contexara, you agree to these Terms. If you do not agree to these Terms, do not use the Service.

1. The Service

Contexara provides AI memory and context infrastructure that allows connected applications, AI tools, and agents to retain and retrieve information across interactions.

The Service may include APIs, SDKs, MCP integrations, dashboards, developer tools, and other functionality that we may introduce or modify over time.

We may add, remove, or change features as Contexara evolves. We will make reasonable efforts to maintain the core functionality of the Service, but individual features may change or be discontinued.

2. Your Account

You may need to create an account to use certain parts of the Service.

You agree to:

• provide accurate information when creating your account;
• keep your account information reasonably up to date;
• keep your authentication credentials and API keys secure;
• not share your account or API keys with unauthorized users;
• promptly notify us if you believe your account or credentials have been compromised; and
• be responsible for activity that occurs through your account or credentials.

You are responsible for ensuring that anyone using your account or API keys complies with these Terms.

We may suspend or restrict access to an account where reasonably necessary to protect the Service, other users, or our systems, or where we reasonably believe these Terms have been violated.

3. Your Content

You retain ownership of the content and information that you submit to Contexara ("Your Content").

This may include conversation data, prompts, responses, files, instructions, memories, or other information that you submit through the Service or through an integration you authorize.

You grant Contexara a limited, non-exclusive, worldwide license to host, process, store, reproduce, transmit, and otherwise use Your Content only as reasonably necessary to:

• provide and operate the Service;
• provide memory and context functionality;
• maintain and secure the Service;
• troubleshoot and provide support;
• comply with applicable law; and
• enforce these Terms.

This license ends when the relevant content is deleted, except to the extent that continued retention or processing is reasonably necessary for legal, security, backup, or other legitimate operational purposes.

We do not claim ownership of Your Content.

4. Your Responsibilities

You are responsible for the content you submit to Contexara and for your use of the Service.

You represent that you have the rights, permissions, and lawful basis necessary to submit content to Contexara and to allow us to process that content as described in these Terms and our Privacy Policy.

You must not use Contexara to:

• violate any applicable law or regulation;
• infringe or violate another person's intellectual property, privacy, or other rights;
• upload or transmit malicious code, malware, viruses, or other harmful material;
• attempt to gain unauthorized access to the Service or another user's account;
• interfere with or disrupt the Service or its underlying infrastructure;
• probe, scan, or test the vulnerability of the Service without our written authorization;
• circumvent usage limits, rate limits, security controls, or other restrictions;
• use the Service to build or operate systems intended to abuse, overload, or attack other systems;
• use automated methods to access the Service in a manner that exceeds documented or permitted usage;
• resell, sublicense, or commercially redistribute the Service unless expressly permitted by us;
• reverse engineer, decompile, disassemble, or attempt to derive the source code or underlying technology of the Service, except where such restriction is prohibited by applicable law;
• use the Service to develop or benchmark a substantially similar competing service in a manner that abuses or extracts our proprietary systems or data; or
• use the Service in a manner that could reasonably cause harm to Contexara, our infrastructure, or other users.

We may take reasonable action, including suspension or termination, if we believe the Service is being used in violation of these Terms.

5. API Keys and Integrations

Certain Contexara features require API keys, OAuth authorization, MCP access, or other credentials.

You are responsible for keeping these credentials confidential and for all activity performed through them.

You must not publish private API keys in public repositories, client-side applications, public websites, or other places where unauthorized parties may obtain them.

If you believe an API key or other credential has been compromised, you should revoke it and generate a replacement as soon as reasonably possible.

When you connect a third-party application or service to Contexara, you authorize Contexara to exchange information with that service as necessary to provide the integration.

Third-party services are governed by their own terms and privacy policies. We are not responsible for services that we do not control.

6. AI-Generated Information

Contexara may use artificial intelligence and machine learning technologies to process information and provide memory, context, retrieval, summaries, or other functionality.

AI-generated or retrieved information may be incomplete, inaccurate, outdated, or inappropriate for a particular purpose.

You are responsible for evaluating information produced or retrieved through Contexara before relying on it, particularly where an error could result in financial, legal, medical, safety, employment, or other significant consequences.

Contexara is an infrastructure and context service. It does not provide professional medical, legal, financial, or other professional advice.

You should not rely on Contexara as a substitute for qualified professional advice.

7. Sensitive and Regulated Information

Unless expressly agreed otherwise in writing, you should not use Contexara to process information that requires specialized regulatory or contractual controls that Contexara has not expressly agreed to support.

This includes regulated information such as protected health information, payment card data, or other highly regulated data where specific contractual, security, or compliance requirements apply.

If you intend to use Contexara for a regulated or high-risk use case, contact us at howdy@contexara.com before doing so.

8. Free and Paid Plans

Contexara may offer free trials, free plans, paid subscriptions, usage-based plans, or other pricing options.

Each plan may have different limits relating to usage, features, storage, requests, or other resources. The applicable limits and pricing are those presented on the Contexara website or within the Service when you subscribe.

We may change pricing or plan features from time to time.

If a pricing change materially affects an existing paid subscription, we will provide reasonable notice before the change takes effect, unless the change is required by law or relates to temporary promotions or usage-based charges.

9. Payments and Subscriptions

Paid subscriptions may be processed through a third-party payment provider.

By purchasing a paid plan, you authorize the applicable payment provider to charge the payment method associated with your subscription.

Unless otherwise stated at the time of purchase:

• subscriptions renew according to the billing period selected;
• applicable fees are charged at the beginning of each billing period;
• taxes or government charges may apply where required;
• usage beyond included plan limits may be subject to applicable additional charges; and
• fees already paid are generally non-refundable except where required by applicable law or expressly stated otherwise.

You may cancel a subscription through the available account controls. Cancellation generally prevents future renewal but does not automatically refund amounts already charged.

If a payment fails, we may suspend paid features or access until the outstanding amount is resolved.

10. Intellectual Property

Contexara and its underlying software, interfaces, technology, documentation, branding, designs, and other materials are owned by or licensed to Contexara and are protected by applicable intellectual property laws.

Except for the limited right to use the Service under these Terms, we do not grant you any ownership rights in Contexara's technology.

The Contexara name, logo, trademarks, product names, and related branding may not be used without our prior written permission, except where permitted by law.

You retain ownership of Your Content as described in Section 3.

11. Feedback

If you provide suggestions, ideas, bug reports, feature requests, or other feedback about Contexara, you allow us to use that feedback without restriction or compensation to you.

We may use feedback to improve, develop, or modify the Service.

We will not use your private conversation content as feedback unless you intentionally provide it to us for that purpose.

12. Availability and Changes to the Service

We work to keep Contexara available and reliable, but we do not guarantee that the Service will always be uninterrupted, secure, or error-free.

The Service may occasionally be unavailable because of:

• maintenance;
• upgrades;
• infrastructure or provider failures;
• security incidents;
• network failures;
• events outside our reasonable control; or
• other circumstances affecting the Service.

We may modify, suspend, or discontinue any part of the Service when reasonably necessary.

Nothing in these Terms limits rights or remedies that cannot legally be excluded.

13. Suspension and Termination

You may stop using Contexara at any time and may delete your account through available account controls.

We may suspend or terminate your access if:

• you materially violate these Terms;
• you use the Service in a way that creates a security, legal, or operational risk;
• your account is used for fraudulent or abusive activity;
• required payments remain unpaid;
• we are required to do so by law; or
• continuing to provide the Service to you is reasonably likely to cause harm to Contexara, our users, or our infrastructure.

Where reasonably practical, we will provide notice before suspension or termination and an opportunity to resolve the issue.

We may suspend access immediately where necessary to address an active security, abuse, or legal risk.

After termination, your right to use the Service ends. Our Privacy Policy explains what happens to your information after account deletion or termination.

14. Disclaimers

To the maximum extent permitted by applicable law, Contexara is provided on an "as is" and "as available" basis.

We do not warrant that:

• the Service will always be available or uninterrupted;
• the Service will be error-free or completely secure;
• memories or retrieved information will always be accurate, complete, or relevant;
• AI-generated information will be correct;
• the Service will satisfy every particular requirement or use case; or
• information retained or retrieved through the Service will never be lost or unavailable.

You use the Service at your own discretion and risk.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded or limited under applicable law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Contexara and its operators, affiliates, service providers, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunities, goodwill, or data, arising from or related to your use of the Service.

To the maximum extent permitted by applicable law, our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of:

• the amount you paid to Contexara for the Service during the twelve months immediately preceding the event giving rise to the claim; or
• INR 5,000.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

16. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Contexara and its operators, affiliates, and service providers from claims, losses, liabilities, damages, costs, and reasonable expenses arising from:

• your unlawful use of the Service;
• Your Content;
• your violation of these Terms;
• your violation of another person's rights; or
• your use of the Service in a manner that violates applicable law.

We will provide reasonable notice of any claim for which indemnification is sought and allow you reasonable cooperation in responding to it.

17. Privacy

Your use of Contexara is also governed by our Privacy Policy, which explains how we collect, use, retain, and protect information.

The Privacy Policy forms part of these Terms by reference.

You can review the Privacy Policy on the Contexara website.

18. Governing Law and Disputes

These Terms are governed by the laws of India, including the Digital Personal Data Protection Act, 2023, without regard to conflict-of-law principles.

Any dispute arising out of or relating to these Terms or your use of Contexara will be subject to the jurisdiction of the courts that have jurisdiction under applicable Indian law.

Nothing in this section prevents either party from seeking urgent or interim relief from a court of competent jurisdiction where permitted by law.

19. Changes to These Terms

We may update these Terms as Contexara evolves, as our services change, or as applicable laws and regulations change.

When we make changes, we will update the "Last updated" date at the top of these Terms.

For material changes, we will make reasonable efforts to provide notice through the Service, by email, or by another appropriate method.

Your continued use of Contexara after updated Terms become effective means that you accept the revised Terms.

20. General

These Terms, together with the Privacy Policy and any additional terms that apply to specific Contexara features, constitute the agreement between you and Contexara regarding your use of the Service.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Our failure to enforce a provision of these Terms does not constitute a waiver of our right to enforce it later.

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Contexara may assign these Terms in connection with a merger, acquisition, reorganization, financing, or sale of substantially all of its assets.

21. Contact

If you have questions about these Terms, please contact us at:

Contexara AI
Email: howdy@contexara.com